Store Policy

The Mascot Market – Store Policies

1. Overview

Welcome to The Mascot Market! We specialize in high-quality digital PNG designs for personal and commercial creative use. By purchasing from our website, you agree to comply with the policies outlined below. Please review them carefully before completing your order.

2. Digital Product Policy

All items sold on our website are digital downloads — no physical products will be shipped.
After payment is confirmed, you’ll receive a link to download your purchased files.

File Format:

  • PNG format (300 DPI unless otherwise noted)

  • Transparent background

  • Instant download available after payment

3. Refunds & Exchanges

Due to the digital nature of our products, all sales are final.
We do not accept returns, refunds, or exchanges once files have been downloaded.

However, if you experience an issue such as:

  • Broken or missing download links

  • Corrupted or incorrect files

Please contact us at themascotmarket@yahoo.com within 7 days of purchase, and we’ll gladly help resolve the issue.

4. License & Usage Rights

Your purchase includes a personal and small business commercial use license.

✅ You May:

  • Use the designs to create physical products (shirts, mugs, bags, etc.) for sale.

❌ You May Not:

  • Resell, share, or redistribute the digital files in any form.

  • Claim the designs as your own original work.

5. Copyright Notice

All designs are original creations owned and copyrighted by The Mascot Market.
Purchase does not transfer copyright ownership — you are buying a license to use the artwork, not the artwork itself.

6. Payment & Security

We accept all major credit/debit cards and secure digital payment methods through our trusted payment processors.
Your financial information is never stored or shared by The Mascot Market.

7. Delivery of Digital Files

  • Files are delivered instantly via email or account download page.

  • If you do not receive your files within 15 minutes, please check your spam/junk folder or contact us.

  • Make sure your email address is correct before completing checkout.

8. Customer Support

If you have any questions about your order or need technical help, please reach out to our support team:
📧 themascotmarket@yahoo.com
We typically respond within 24–48 business hours.

9. Policy Updates

The Mascot Market reserves the right to update or change these policies at any time. Any changes will be posted on this page with the updated date.

Last updated: October 2025